GAVS will adhere to the framework specified in the international standards viz BS 15000 and BS 7799. If required we would dovetail the process in such a way that it is a combination of offshore-onsite. We modify our client's processes and workflows to adhere to SLA's while delivering services in an onsite-offshore model.

GAVS will define and formalize processes for the following:

• Resource management
• Incident and problem management with appropriate escalation procedures
• Change/ configuration management
• Asset management
• Back-up and recovery
• Capacity planning
• Security incident management