At GAVS, We have a strong history of managing applications for our clients for almost a decade and over a time have evolved and tested process for offering this significant service. We help enterprises to maximize and extend the life of their existing IT portfolio while maintaining existing applications that address current business requirements. We provide cost-effective, high-value solutions leveraging an early offshore strategy and a tool-based knowledge management system with online dashboards for transparency and easy measurability.

Our service Offering:

• End to End Support and Maintenance of Bespoke and Legacy Applications
• Web based applications
• Microsoft Technologies
• Java Technologies
• Mainframe and AS/400 Technologies
• Open Source Technologies
• E-Commerce Applications
• Back-Office Work Flow Application
• Accounting and Finance
• Packaged/Enterprise Applications

24x7 support with service desk, technical and functional support as needed. Framework for sustain and optimize of business operations covers

• Change Requests, minor and major developments
• Patching upgrades and rollout of releases
• Help identify automation of manual processes
• Level 1 & 2 Support - Managing operations, troubleshooting, problem management, user support, proactive analysis and performance management
• Enhancements and Level 3 Support - Enhancements to existing features, design and execute customizations, fix bugs, develop additional reports

Area of expertise include

• CRM - Siebel, Peoplesoft, Salesforce.com, Clarify
• ERP – Peoplesoft, SAP, BPCS, Dispatch I
• ECM – Documentum, SharePoint Portal