GAVS provides customized help desk support to the product users, enabling them to report and resolve issues promptly.

As an extended arm of the client IHV, GAVS ensures the optimal performance of their wares, increasing the user productivity and satisfaction.

We remotely monitor and diagnose the pain points, and implement required solutions to minimize the downtime. Our multi-tier framework ensures seamless escalation to higher-level technical professionals or the client’s support team, enabling effective solutions for complex problems.

Our core competencies include:

• Technical trouble shooting
• Strategic escalation in multi-tier support architecture
• Call qualification and routing
• Analysis of log files and problem simulation, and
• Host bus adapters (HBAs) specific support and OS support