The Customer
A leading bank, with global operations.

The Challenge
The bank needed a system to ensure it followed global quality standards. We also needed to re-train the bank’s IT team and help the department evolve into a profit center.

The Solution
We implemented a Quality Management System compliant with IS0 9001:2000, BS 15000 and PCMM. The GAVS team started from scratch, formulating the objectives and structure of the quality initiative. A comprehensive road map was prepared to detail this quality journey.

We then introduced and implemented standards and practices from ISO 9001:2000, BS 15000 and PCMM in a structured, phased manner. This included preparing the necessary manuals, documentation review and audits.

To ensure that the QMS would maximize return on investment, we helped the bank set up processes for project management and define roles and responsibilities. This was followed by intensive training sessions.

The Benefits
The bank’s IT department has experienced significant increases in operational efficiency, as borne out by user feedback. More consistent, predictable functioning has helped de-risk operations and establish stronger control. All these factors have helped transform the department into a profit center.